Friday, January 20, 2012

Traveling Coaches takes hassle out of email (case study)

 

Law firms turn to Traveling Coaches
Inc. to facilitate user adoption for their
technology. We work with firms of all
sizes and geographies, including Am Law
100 firms, to offer solutions such as Office
2010 user adoption strategic planning,
communication and marketing consultation,
and IT support staff training. In this
capacity, we often have extensive amounts
of material to share with our clients —
from videos to PowerPoint presentations
to manuals. And we need to ensure that
these materials reach their hands in the
most secure, effective and user-friendly
manner possible. Behind the client front
lines, we work with a global network of
coaches who create, review and edit materials,
and who need a secure and simple
way to collaborate on them.

Law firms turn to Traveling Coaches Inc. to facilitate user adoption for their technology. This demands the exchange of multiple electronic files, including training videos, PowerPoint presentations and manuals.

Email was failing at this job, often returning as undeliverable due to the sizes of the attachments.

Instead of breaking down the documents into multiple files and attaching/delivering them in multiple emails (something that our internal staff estimated could eat up to an hour each day), Traveling Coaches turned to Biscom to simplify file transfer. 

 

By Guest Blogger: Charlie Magliato, Legal Program Director, Biscom