Some folks heading home early, others not making it to NY at
all!
This was the case for two panelists who weren’t able to make it in for this morning’s session titled “Leveraging Technology to Achieve Quality and Competitive Excellence”. Moderator Brad Blickstein, of the Blickstein Group, and panelist Kim Townsan of United Technologies Corp. were able to engage in a good discussion centered on delivering value – whether in-house delivering to key stakeholders or outside counsel delivering value to their clients – by effectively using technology.
Highlights from this session included:
- A big piece of delivering value centers around alternative pricing models – pricing based on achieving results as opposed to billable hours – because, as Ms. Townsan pointed out, ‘hours’ are not valuable to clients; results are.
- Leverage in-house IT resources to effectively use your data for process mapping, identifying trends and actual cost drivers to determine where fixed costs might exist. Implement technology that will truly make work process more efficient.
- Employ a good matter management system for all outside counsel to keep information consolidated.
